Mercer-Bucks Orthopaedics
Mercer-Bucks Orthopaedics
Mercer-Bucks Orthopaedics

COVID-19 and MBO Telehealth Program News and Information

PLEASE NOTE: For the safety of our patients and staff, if you are experiencing flu-like symptoms, we are kindly asking that you reschedule your appointment until your symptoms have resolved. Thank you for your understanding.

MBO Telehealth Video


June 11th

Watch our Patient Experience Virtual Tours

Does visiting our offices during this pandemic make you hesitate? We understand. That is why we have created virtual walk throughs of what you can expect when you come to one of our offices. We want you to see for yourself what new measures have been implemented so that it gives you peace of mind when visiting for a physician appointment or a therapy session. Know we are here and doing all we can to keep you safe and healthy.

May 22nd

Patient Testimonial

I was very nervous about my checkup appointment post hip replacement surgery. Because of the Covid19 mess that we are all dealing with, I was a little leery about having an appointment today. But there was no reason for that! I was checked in downstairs and had my temp taken and I washed with hand sanitizer. I was given a sticker with my information and then proceeded upstairs to see Dr. Willis. Check in was super easy, no touch screens for check in, and I filled out my questionnaire. I didn't have to wait long and felt completely taken care of and safe while I was in the office. I had x-rays done of my new hips (hurray!) and that also went incredibly easily! I have always enjoyed (?) my appointments with MBO at Langhorne and there was no reason for me to be worried about safety or what could be happening to me. Thank you all for taking such good care of us as patients. Please keep safe in the coming days!!!

May 22nd

COVID-19 update

Beginning June 1, 2020 all of the MBO office locations will be open and fully staffed and operational. We will continue to adhere to all safety precautions and protocols as recommended by the CDC including:

The health and safety of our patients and staff are always our top priority. As we continue to navigate through this pandemic, please know we continue to offer options to you. In addition to offering in-person office visits to all our patients, we are also providing a triage service, where you can call into the office and speak with one of our physician assistants to discuss your condition. During this call, the physician assistant can determine if it is necessary for you to be seen in the office or if they can provide you with recommendations to manage your condition until you are able to be seen in person at a later date. They may also recommend a telehealth visit.

Our telehealth visits are virtual visits designed for you to communicate with one of our physicians or therapists online via a computer, tablet, smart phone; essentially any device with a camera and microphone. It is a great alternative if you are unable to be seen in the office. For more information on telehealth visits, click here.

To schedule an appointment, call our office at 855-896-0444 or request an appointment on line here and one of our team members will call you to get you scheduled.

The physical therapists and occupational therapists at MBO will also be fully staffed and operational on June 1, 2020!

Our team of therapists adhere to each of the above guidelines as recommended by all the health organizations. However, they have a few additional precautionary measures as well.

All stations and gym equipment are sanitized after each patient use.

Due to the limited capacity of the therapy rooms and the need for the therapists and patients to move around those areas, they are limiting the number of patients in the treatment gym to allow for proper social distancing from patient to patient and therapist to therapist.

To maintain these proper social distancing guidelines and still accommodate the number of patients needed to be seen, the therapy department has extended their hours. However, they ask for flexibility in appointment scheduling from our patients on the day and timing of their sessions. Our goal is to allow our patients to get the therapy they need in the safest environment possible. We apologize for any inconvenience and appreciate your understanding.

Our therapists also offer virtual visits as well as home exercise programs for certain conditions. Just call our office for more information!

From all of us at MBO, we continue to wish you health and safety during this time.


May 18th

COVID-19 update

Mercer County Surgery Center continues to perform URGENT elective surgical cases. Per the announcement of Governor Murphy, we will open up to ALL elective procedural and surgical cases starting May 26, 2020.

Safety Precautions Matter

Our center has always adhered to both state and federal infection control requirements, but they become even more important during a world wide pandemic.

Because your safety is always our main concern, we have implemented additional infection prevention measures to provide you, as well as our physicians and staff, with a safe clinical environment for your procedure.


May 1st

COVID-19 update

We are here for you

At Mercer-Bucks Orthopaedics we are so grateful to our employees for their continued work to help those in need.

Our MBO employees have risen to the challenge of going to work every day, taking care of our patients and doing it with a smile on their faces and kindness in their hearts. They honestly want to be here to help you with your orthopedic concerns.

Thank you MBO Team, you are truly one of a kind.

Do you have an orthopedic emergency?

Patient Care

Our offices are open and able to accommodate any orthopedic need. Your condition may require that you come to our office to be evaluated in person or via our telehealth program where you can have an appointment virtually without leaving your home.

How do you know if you need to be seen? We have gone one step further for you and now offer a triage service so when you call the office, you speak with one of our physician assistants and they can determine if an in-office visit is necessary. This offers you peace of mind knowing a medical professional is providing you the best possible options specific to your needs.

To reach our office call: 855-896-0444 or request an appointment online.

We Listen...We Care

We Listen, We Care

As we proceed day by day through this Covid-19 pandemic, the safety of our patients, staff and providers are of the utmost importance. Therefore we continue to take the necessary precautionary measures and to do our part to help prevent the spread of this virus. Please review these guidelines prior to your visit.

We hope these measures give you peace of mind knowing that we are doing all we can to protect you and our staff. Should you have any questions or concerns, please feel free to call one of MBO's team members at 855-896-0444.

We continue wishes of good health and safety to each of you!


April 9th

COVID-19 update

We Listen...We Care

Help Us...Help You

At Mercer-Bucks Orthopaedics, our first concern is always our patients. We hope that this newsletter finds you and your families safe and healthy. As we continue to move through the COVID-19 pandemic, we also continue to receive questions from our patients. We would like to help keep you informed. Following is a quick summary of some of the questions our staff and operations are receiving:

Q: Are we continuing to see patients in our offices?
A: Yes. MBO is deemed essential by the Department of Health. Therefore our physicians, physician assistants and therapists continue to see patients in our offices.

Q: Are you providing safeguards to patients when in your offices?
A: Yes. We continue to follow all protocols and procedures recommended by the CDC and the Department of Health in both NJ and PA. These include:

Q: Are you mandating that patients wear face masks for their appointments?
A: Yes. According to the new CDC guidelines and for the safety of all of our patients and staff, we ask that everyone entering our offices wear a face mask.
Please note: as a result of a continued nationwide shortage of PPE (Personal Protective Equipment) we are unable to provide our patients face masks. If you are unable to acquire a face mask prior to your next office visit, please call our office to reschedule your in-office appointment or consider scheduling a telehealth appointment. We sincerely apologize that we cannot provide these items due to these shortages and for any inconvenience this may cause you.

Q: What if I do not want to come into the office for therapy or my physician appointment?
A: Depending on your circumstances, we can set you up with a virtual visit with either your therapist or your physician, just call the scheduling department to schedule a virtual appointment at 855-896-0444 or click on our Appointment Request link and indicate that you would like to schedule a telehealth visit.

Q: As a therapy patient, what if I don't have access to an electronic device for virtual visits?
A: If you are an established patient, we can set up a visit over the phone to discuss your exercises and any concerns you may have.

Q: Do you provide a patient portal where I can communicate with my doctor?
A: Yes. As long as we have an accurate email address for you, we can send you an invitation to join our patient portal allowing you access to message our providers directly through the portal.

Q: Is the patient portal the same as telehealth and Clocktree?
A: No. Our patient portal and telehealth program are two separate programs. Our patient portal is a service we provide where you are able to access medical records and communicate via messaging with our providers through an MBO integrated site called myhealthrecord.com.

Telehealth is an actual virtual appointment with one of our providers through a platform called Clocktree.com. They are two completely separate programs, but both do require invitations to join.

At this time we would like to take this opportunity to applaud the men and women that are are on the front lines caring for our communities, including all the physicians and their staff at the local hospitals, first responders, food supply workers, essential service workers and military personnel. One of our very own was called to duty by the New Jersey Army National Guard to assist with setting up a unit with medications, crash carts and nurses stations while developing procedures for treatment, x-rays, lab, and policies to aid our communities in this pandemic. Thank you to Paul and his team!

Another thank you to Tabitha Madera, Laurel Gordon, Monica Pirolli, Lauren Lupica and MaryAnn Rostel. These women provided us homemade sewn fabric face masks to help keep our staff safe. All of us at MBO are truly grateful!

Again, we all hope that you are remaining safe and healthy during these difficult times. Please reach out to us with any questions or concerns at 855-896-0444.


April 1st

COVID-19 update

With the ongoing concern of the COVID-19 crises, we continue to receive multiple questions regarding our operations. First and most important, we hope everyone is staying safe and adhering to the continued recommendations of the CDC and Department of Health. We also thank everyone for your continued support, concerns, and safety about our Medical Professionals and Staff . Following is a quick summary of the questions our staff and operations are receiving:

Q: Are we open?
A: Yes. MBO (both the physician practice and the therapy practice) is considered essential by the Department Of Health and must remain open.

Q: Can we call MBO first in lieu of going to an emergency room or urgent care center?
A: Yes. Please feel free to contact us should you encounter an orthopaedic emergency at (855) 896-0444 or request an appointment on line.

Q: Are you available outside of normal business hours?
A: Yes. Call our after hours service and communicate with one of our physician assistants who can make recommendations to you pertaining to your individual orthopedic needs.

Q: Are you offering telehealth?
A: Yes. We offer telehealth virtual visits, where you can video chat with one of our physicians or our therapists directly from home. For more information on telehealth, please view our video.

Q: What kind of orthopedic conditions are you seeing at this time?
A: We are seeing all urgent and emergent cases, orthopedic injuries and pain management conditions.

Q: Do you have on-site x-ray?
A: Yes, we have on-site x-ray available at all of our facilities.

Q: Can I get in quickly?
A: Yes. Our providers maintain open appointment slots for patients that need to be treated for urgent conditions.

We hope that we have answered some of the frequently asked questions we are receiving. Please feel free to contact our office for any additional questions you may have. We are here for you and we are wishing you all safety and health.

March 25th


COVID-19 update

We continue to monitor the changing events of the COVID-19 virus and adhere to all CDC guidelines. According to these guidelines, both our physician practices and therapy practices are considered essential businesses. So in order to continue to serve both the Pennsylvania and New Jersey communities, our PA office and NJ office both remain open and focused on providing patients the care that they need.

In addition to office visits, we are also offering a triage service, where you can call into the office and speak with one of our physician assistants to discuss your condition. During this call, the physician assistant can determine if it is necessary for you to be seen in the office or if they can provide you with recommendations to manage your condition until you are able to be seen at a later date. They may also recommend a telehealth visit.

A telehealth visit is a virtual visit designed for you to communicate with one of our physicians or therapists online via a computer, tablet, smart phone; essentially any device with a camera and microphone. For more information, click here to view our telehealth video.


March 21th

COVID-19 update

A note about urgent orthopedic needs:

During this unprecedented time, we at Mercer-Bucks Orthopaedics continue to strive to offer patients options. As a way to try to do what is right for our community and alleviate some of the pressures off the hospital emergency rooms and local urgent care centers, for emergency orthopedic needs, simply call us first and speak to the on call provider who can provide immediate guidance or, if needed, a telehealth option. Just simply call us at 855-896-0444, provide your information to the answering service and await a return call from our provider.

A note about the MBO telehealth service:

Your injury or condition, although urgent, may not require an in office visit. We have uploaded a quick video via our website at mbortho.com explaining this feature which means as long as you have an electronic device that has a camera and a microphone such as an iPhone, iPad, laptop etc., our physicians or therapists can evaluate your condition over a HIPAA-Compliant virtual platform and consult you directly from your home. No waiting rooms, no emergency rooms, no unnecessary trips.

A note about our office hours during this time:

If you are patient that does need to be seen in person, our offices are open and we continue to see patients on a limited basis. As a safety precaution, we have restricted the number of staff members and patients in our offices and our waiting rooms to comply with current CDC guidelines. So please be aware that we are asking only 1 additional person per patient in our offices per appointment. Another safety measure we have implemented is a screening questionnaire. These screenings will be conducted at the time you schedule your appointment as well as when you arrive at our office for your appointment. There could be circumstances that we ask you to wait in the car and we will call you in once your physician or therapist is ready for you. With that criteria and including the additional steps being taken to sanitize each area between patient visits, this could lead to possible delays in appointment times. We apologize for any inconvenience this may cause, but it is a necessary precaution at this time.

Our physicians and therapists want you to know we are here for you and are prepared to do all we can for our communities in this time of need. Please call us if you need us. We hope you all remain safe and healthy.


March 18th

COVID-19 update

MBO Launches Telehealth Program

With information continuously changing regarding the COVID-19 crisis, Mercer-Bucks Orthopaedics understands our patients have concerns with keeping their scheduled office appointments. Although we are following highly stringent guidelines to keep our staff and patients safe in all of our locations, we know that it is in the best interest of some of our patients to remain home to avoid any unnecessary interactions.

In order to continue our mission to keep our patients safe and healthy, yet still provide the highest quality of care, MBO is happy to introduce our Telehealth Virtual Visit program. The telehealth platform is not new to Mercer-Bucks Orthopaedics, in fact, our therapists have been using it for months, but now we are extending this program to our physicians in order to better serve you. We utilize a well-established HIPAA -compliant virtual visit platform that can be used on any device that has a camera and microphone.

If you feel that a virtual visit would be best for you and you would like more information on it, please call our office at 855-896-0444 to speak with one of our team members who can direct you on the best way to schedule an appointment or click on Request an Appointment and indicate that you are interested in a Telehealth appointment.

We hope that this additional service provides you with some peace of mind at this time. Our physicians want you to know we are here for you and hope you all remain safe and healthy.

Click here for quick access to Clocktree.com


Message from the Chief Executive Officer

We at Mercer Bucks Orthopaedics and Mercer County Surgery Center are continuing to monitor the ongoing COVID-19 health crisis impacting the United States. As we continue to increase preparedness, we want everyone to understand your health and wellness is most important and want to summarize some additional steps we, as an organization, are moving towards in response to the COVID-19 crisis.

Lastly, the health of ALL people is of the utmost importance and we are taking these steps to help prevent any spreading of this virus. Thank you for your understanding. Please contact our office should you have any questions.

Anthony Molchany
Chief Executive Officer