Mercer-Bucks Orthopaedics is an Equal Opportunity Employer.
Mercer-Bucks Orthopaedics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Mercer-Bucks Orthopaedics complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mercer-Bucks Orthopaedics expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mercer-Bucks Orthopaedics' employees to perform their expected job duties is absolutely not tolerated.
Mercer-Bucks Orthopaedics is a comprehensive services orthopaedic group, offering diagnostic, surgical and non-surgical procedures, along with rehabilitative physical and occupational therapy. Our orthopaedic specialists along with our therapists work as a team to treat virtually any orthopaedic injury and musculoskeletal pain experienced by our patients.
MBO has been serving the Mercer County, New Jersey and Bucks County, Pennsylvania areas for over 20 years, and has the following opportunities currently available:
JOB ID: MBO-APS200224
Full-time position(s) exist at Mercer-Bucks Orthopaedics, PC, a premier subspecialty-oriented orthopedic group with offices in Langhorne, Pennsylvania and Lawrenceville, Hamilton, Marlton, and Princeton, New Jersey. Appointment Scheduler answers incoming calls and schedules office visit appointments, provides information to new patients, and routes and dispatches incoming phone calls to the appropriate party.
- High school diploma required
- College education or trade school preferred
- Minimum two years experience working in a physician practice scheduling appointments.
- Prior call center experience helpful.
- Computer literate, with keyboard skills
- Ability to work with patients and make them feel comfortable
- Pleasant and professional demeanor on telephone
- Strong written and verbal communication skills
- Reliable and highly motivated
- Bilingual/multilingual skills preferred
- Answers incoming calls and handles and routes calls to appropriate parties within the company
- Takes messages and creates tasks within the computerized system and sends to appropriate parties.
- Speaks with all new and established patients and schedules office appointments
- Using a telephone headset and computerized appointment scheduling program, schedules all patient appointments, according to physician-specified protocols
- Pulls messages off the voice mail system from patients who wish to schedule appointments
- Prospectively informs all new and established patients about the practice’s payment at the time of service policy, and ensures they understand they are to arrive with their referral form, x-rays, etc.
- Informs patients of financial responsibility if practice is not on the patient’s insurance plan
- Informs patients of the information needed by the Pre-Registration Coordinator; asks patient what is the best time to get a hold of him/her for pre-registration
- Emails, mails, or faxes registration information to new patients.
- Re-schedules all patients when the physician has to cancel office hours
- Runs daily appointment schedules for all areas of the practice
- Maintains patient confidentiality and adheres to HIPAA and other compliance regulations
- Attends continuing education courses as requested
- Attends all regular staff meetings
- Completes all other duties as assigned by the Scheduling Manager, VP of Operations, or CEO.
MBO offers excellent compensation and benefits for the right candidate.
Workers Compensation Coordinator
Full-time position exists at Mercer-Bucks Orthopaedics, PC, a premier subspecialty-oriented orthopedic group with offices in Langhorne, Pennsylvania and Lawrenceville, Hamilton, Marlton, Princeton, and Monroe, New Jersey for an experienced Worker Compensation/Motor Vehicle/PIP Insurance Coordinator. Reporting to the Workers Compensation/Auto/PIP Insurance Manager, this position is the main point of contact for physicians, employers, case managers and their staff by providing the highest level of customer service in administering the workers compensation/motor vehicle claims program and promoting its services.
Primary contact in the office for workers compensation and auto insurance claim adjusters and case workers to schedule appointments and to coordinate patient care within the MBO provider system and ancillary services. Maintains constant communication through quick notes and provides timely updates about patient progress and return-to-work readiness. Responsible for responding to inquiries from patients, adjusters, case managers, and employers.
Key Responsibilities/Essential Functions :
- Establishes new accounts/cases and updates existing cases for worker's compensation, places telephone calls to companies to verify workers comp accidents and obtains the required information.
- Sends updates to case managers, adjusters, or employers upon request.
- Completes necessary forms to obtain authorization for treatment and to report on progress of the same to payors.
- Provides internal customer service and serves as a resource to all facilities and providers of MBO.
- Coordinates and monitors ongoing departmental productivity and volume data.
- Actively promotes the workers compensation and motor vehicle accident treatment services to outside entities.
- Identifies opportunities to expand services and preferred provider contracting with employers.
- Assists management with continuous improvement initiatives
- Minimum two years working with Workers Compensation professionals and Patient Accounts REQUIRED to include knowledge of Workers Compensation and Motor Vehicle Accident Insurance requirements for authorizations and certification processes both in New Jersey and Pennsylvania.
- Minimum two years prior medical office experience with knowledge of medical terminology, orthopedic office experience preferred.
- High school diploma or GED; Bachelor’s Degree in related discipline is preferred.
- Requires a working knowledge of medical terms.
- Ability to effectively communicate with patients/customers, physicians, case managers, and lawyers in resolving worker's compensation problems.
- Demonstrated and proven experience of providing outstanding level of customer service.
- Ability to create positive relationships with referral sources, fellow coworkers, and clinicians.
- Ability to deal competently with difficult people and situations while maintaining a calm professional manner.
- Organization with a high level of attention to detail
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- At least one year previous insurance experience, reimbursement experience and previous ICD-10 and CPT- coding experience helpful.
- Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Must be able to work 40 hours per week with occasional overtime, as required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to speak effectively
- Able to hear average conversations and respond accordingly.
- The employee is regularly required to sit extended periods of time.
- Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
- The employee must occasionally lift and/or move up to 25 pounds.
- The employee is occasionally required to stand; walk; reach with hands and arms.
Full-time position exists at Mercer-Bucks Orthopaedics, PC, a premier subspecialty-oriented orthopedic group with offices in Langhorne, Pennsylvania and Lawrenceville, Hamilton, Marlton, Princeton, and Monroe New Jersey. Clinical Assistant prepares patients to see the physicians, facilitates lab tests and paperwork as needed, coordinates patient care, and assists with clinical duties as directed to facilitate smooth patient flow. May perform as primary clinical assistant for a specific provider. This position requires candidate to be able to work at all locations of MBO. Some travel between MBO offices may be required. May need occasional half-day Saturday availability.
- High school degree required
- Minimum CMA certification required, LPN preferred
- Training in orthopedics-specific assisting a plus
- At least one year of experience in clinical assisting required
- Working knowledge of managed care basics
- Pleasant speaking voice and demeanor
- Good communication skills
- Neat, professional appearance
- Bilingual a plus
Essential Duties and Responsibilities
- Greets patient and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment
- Puts charts up for physicians when patient is ready in exam room
- Prepares exam rooms with necessary instruments
- Assists physicians in preparing for examinations and minor procedures
- Informs patients of tests and medications needed and if prior authorization is required,
- Schedules tests and off site procedures when necessary
- Retrieves and responds to telephone messages left for the doctor by patients; liaison as a patient care coordinator.
- Prepares and maintains supplies and equipment for treatments, including sterilization
- Disposes of contaminated items according to OSHA guidelines
- Cleans and disinfects exam rooms between patients according to CDC guidelines
- Obtains and handles laboratory specimens according to CLIA guidelines
- Enters and scans patient demographic and health information into the computerized chart and all notes given with the appointment.
- Performs patient education when appropriate
- Replenishes supplies—stocks and cleans exam rooms
- Takes medical stock inventory and communicates supply shortages to Office Manager or Practice Manager
- Performs cast removal and preparation for cast application; removes sutures and staples.
- Escorts patient back to exam room.
- Directs test results and correspondence to physician for review and treatment plan
- Schedules surgeries and preparation instructions to patients as per site of procedures.
- Attends annual CPR, OSHA and CLIA training programs
- Attends all regular meetings
- Performs all other tasks and projects assigned by the Director of Clinical Operations and physicians.
Full-time position exists at Mercer-Bucks Orthopaedics, PC, a premier subspecialty-oriented orthopedic group with offices in Langhorne, Pennsylvania and Lawrenceville, Hamilton, and Princeton, New Jersey. Radiologic Technologist performs radiologic images as directed by the physician or physician assistant and assists the clinic nurse with clinical duties as needed.
- Current New Jersey Radiology Technologist license required.
- ARRT certificate for Pennsylvania required
- Training in specialty-specific assisting preferred (orthopedics)
Qualifications and Experience:
- Experience in performing radiological procedures for orthopedic evaluation
- Experience in a high volume practice
- Working knowledge of managed care basics, and experience working with a managed care and Medicare population
- Completion of continuing education as required by the ARRT.
- Pleasant speaking voice and demeanor
- Good communication skills
- Neat, professional appearance
- This position requires travel to all offices of the organization
- Occasional Saturday half-day work may be required
Primary responsibilities include, but are not limited to, the following:
- Greets patients and escorts them from the exam room to the radiology
- Positions patient on the x-ray table as needed for producing x-ray images—instructs patient on how to position their body appropriately, hold their breath, etc
- Takes images, using appropriate safety precautions, wearing protective equipment and radiology monitor at all times
- Processes images according to instructions for equipment
- Informs physician or physician assistant when image has been developed and is ready for reading
- Sends images for reading by radiologist at the instruction of the physician
- Monitors logs of images taken and directed to radiologist to ensure that all results are reported to the physician and patient
- Files all radiology images according to protocol
- Complies with all OSHA mandates for dosimeter readings and quality assurance as required by the State of New Jersey.
- Takes radiology stock inventory and communicates supply shortages
- Performs preventive maintenance on all radiology equipment—communicates maintenance needs where indicated.
- Attends OSHA training programs as required
- Completes quality assurance monitoring as instructed
- Maintains patient confidentiality.
- Attends all regular meetings.
- Performs all other tasks and projects assigned by the Clinical Team Leader and VP of Clinical Operations, including helping Physician when needed as listed below under support responsibilities.
Secondary/Support responsibilities include, but are not limited to, the following:
- Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment.
- Puts charts up for physicians when patient is ready in exam room.
- Prepares exam rooms with necessary instruments.
- Disposes of contaminated items according to OSHA guidelines.
- Cleans and disinfects exam rooms between patients based on CDC guidelines.
- Replenishes supplies—stocks and cleans exam rooms.
- Evaluates medical stock inventory and orders/replenishes supplies as directed by Clinical Director, if assigned responsibility for ordering/stocking for the office,.
- Performs cast removal and preparation for cast application. Removes sutures and staples.
- Escorts patients back to exam room from procedure and/or x-ray rooms.
- Directs test results and correspondence to physician for review and treatment plan.
- Prints or writes prescriptions for medications or DME as directed after verifying with the ordering physician or physician assistant.
- Prints or writes notes for work, school, or gym after verifying with the ordering physician or the physical assistant.
- Performs all other tasks and projects assigned by the Clinical Director, Practice Manager or the physicians.